Terms and Conditions
© Cantabria Collection belongs to Cantabria Host SL, a Spanish company with CIF B06840979 and headquartered at Calle Abra del Pas nº971, Puerta 22, 39310, Mogro, Cantabria
When reserving an accommodation, the following conditions come into force, which govern the reservation agreement - with the mediation of Cantabria Host SL - of the holiday accommodation between you as a tenant, hereinafter the client, and the owner of the accommodation. Cantabria Host SL, hereinafter CH, has the contractual permission of the accommodation owner to sign this reservation agreement on their behalf.
1. Reservation and reservation agreement.
All reservations are initially formalized by confirming the reservation. The reservation will be valid after the advance payment, which consists of 50% of the total rental amount, has taken place within the period of 3 days from the date of the reservation confirmation. CH reserves the right to cancel the reservation without prior notification if the payment of this 50% advance payment was not made on the agreed date, without the client being able to claim or force the reservation. After receiving the initial payment, the client receives the reservation agreement for the reserved accommodation.
The remaining amount of the total rental amount must be transferred to the CH bank account 10 days before arrival.
2. Prices and services.
The prices indicated for the accommodations are the rental prices for the entire selected period.
These prices are, unless otherwise stated in the booking confirmation, including all costs for the use of the accommodation, consisting of VAT (on the booking agreement mediation service), normal water consumption, gas and electricity, bedding, bathroom and kitchen and final cleaning.
3. Bail
On the day of arrival, the client must pay a deposit as a guarantee for compensation for any damage (of any kind) that occurs in the rented accommodation due to the client. This deposit will be fully refunded within 7 days of the departure date, provided no damage has been caused.
Reasons for non-return (partial) of the deposit:
- Not respecting the accommodation, furniture and facilities. Not returning all the keys delivered upon arrival. Not respecting the departure time (unless otherwise agreed: 11:00) Not leaving the accommodation tidy (the garbage must be removed, not leave dirty dishes)
In order to correctly verify the status of the accommodation, CH reserves the right to carry out the necessary checks during the seven days following the end of the rental period.
4. Cancellation of the reservation agreement by the client.
The client has the right to cancel the reservation agreement by giving written notice to CH. The date of receipt by CH determines the cancellation costs, which are determined as follows:
a) Before 14 days before the arrival date: 0% of the total rental amount
b) Between 14 and 7 days before the arrival date: 40% of the total rental amount
c) 7 days or less before the arrival date: 75% of the total rental amount
5. Obligations of the client.
The occupancy of the rented accommodation is limited to the number of people mentioned in the reservation agreement. CH has the right to refuse entry to the accommodation in case of exceeding the allowed number of people, without this having any right to compensation, or CH may decide to increase the rental price with the amount that is considered based on the price per person. per day for the corresponding accommodation.
The client must respect the rules between neighbors and local municipal regulations. The organization of parties is not allowed in Cantabria without a proper municipal permit. In case of negligence or inappropriate behavior, CH reserves the right to cancel the reservation agreement with immediate effect and without prior notice, which may result in the loss of the deposit and the rental amounts paid by the client.
Pets are only allowed if this has been requested in advance and confirmed in writing by CH
All accommodations offered by CH are strictly for vacations. Professional photography, film recording, parties or weddings in and around the accommodation are only allowed after written permission from CH.
6. Change of accommodation
In the event that due to unforeseen circumstances, outside the competence of CH, the reserved accommodation cannot be used, CH will inform the client as soon as possible and offer an alternative solution in the form of equal or superior accommodation, if this occurs. before arrival at the accommodation. If the client does not accept the alternative offered, the reservation will be canceled with the immediate refund of the amounts paid, without incurring additional obligations for CH.
In the event that the booked accommodation is not usable during the stay, CH will offer a suitable alternative after careful consideration of the circumstances and where it proves impossible to resolve the problems encountered, making the stay no longer possible. In addition, CH will play its role as intermediary in the recovery (if necessary through legal means) of the money already paid to the owner in question for the stay.
7. Incidents and complaints.
Incidents or complaints related to rented accommodation must be reported immediately to CH, which will do its best to resolve the problem as quickly as possible. If, despite everything, the problem is not resolved satisfactorily, the client must inform CH of the complaint in writing during the stay. Complaints that are communicated after departure cannot be treated as such. CH is available to the client throughout the rental period to help solve all minor problems and do everything possible to make the stay as pleasant as possible.
8. Check-in y check-out
On the day of arrival, the accommodation will be available from 16:00. An earlier check-in than 16:00 can be requested, which will be honoured, where possible, but can only be confirmed on the day of arrival. A few days before the day of arrival, the client will receive an email from CH informing them with precise instructions on how to check-in. Unless CH and the client have agreed otherwise in writing, the client (and all guests) must leave the accommodation on the day of departure no later than 11.00 am. The client may request a late check-out, CH will do its best to accommodate this as far as possible.
9. Legal Disclaimer
CH cannot be held responsible in the following cases:
- Irregularities attributable to third parties in the field of water supply, electricity, gas, telecommunications, etc. Noise nuisance caused by public or private activities, events or events that take place outside the scope of the rented accommodation. Loss or damage suffered by people or objects in the accommodation and its facilities, this use being under the strict responsibility of the user.
10. Applicable Law and Jurisdiction.
When reserving an accommodation, the aforementioned general terms and conditions for the reservation agreement for the holiday accommodation come into force. In all matters not included in these conditions, Spanish law will apply. The parties expressly waive any other jurisdiction and submit to the jurisdiction of the courts of Cantabria to resolve all problems arising from the application and interpretation of this agreement.
11. House Rules
When staying in an accommodation, the client must respect the following house rules:
- Upon arrival, a CHECK-OUT time is agreed with the client (no later than 11.00 am, unless otherwise agreed). We ask that you be ready on departure at the agreed time, that the house is tidy, the garbage and empty bottles in the dumpster. Remote controls for TV, air conditioning, blinds, thermostats etc. are found on the corresponding device. At check-out we check the house with you. In the event that the house is not left tidy and therefore creates additional work for the cleaning team, CH reserves the right to retain the costs of the additional cleaning from the deposit. The same applies to electricity , often the facility is not designed to use many electrical appliances at the same time. Do not leave outside lights on during the day. Lamps break quickly when overheated. In many houses a timer has been installed for this. Do not use the heating with open doors and windows. We recommend a temperature of 21 to 23 degrees. Please close the umbrellas when you leave the house, and before going to bed sometimes there are strong winds and they can break. Secure doors and windows. In case of damage, we are obliged to retain part of the deposit. In case of unforeseen rain, bring the chair cushions that can get wet inside, so they will be more comfortable when the sun shines again, and it is better for the preservation of the cushions. Only barbecues are allowed on the dedicated barbecue. It is forbidden to make a fire outside. The barbecue must be left clean on departure. We advise you to dispose of waste regularly, especially to avoid ants! The garbage can be deposited in the waste containers that are on the edge of the road. (Glass, plastic and cardboard separated) Do not change satellite receiver channels, streaming channels, wifi passwords, etc.
In general, make responsible use of hosting.